Product & Service Warranty

Periods

New medium-voltage transformers sold by CORE Transformers, "Company," come with a warranty period of 12 months from the date of shipment. Reconditioned medium-voltage transformers come with a warranty period of 36 months from the date of shipment, unless stated otherwise on the quote presented to the Customer. Surplus low-voltage transformers come with a warranty period of 36 months. Any purchased equipment that qualifies for warranty must be communicated in writing to the Company within the corresponding warranty period.

Exclusions

Company does not warrant: accuracy or fitment for a particular use provided by the customer, any equipment not sold by Company, equipment damage caused by improper installation, equipment damage caused by improper operation, equipment damage caused by negligence, accidents, voltage surges, natural forces and operations beyond rated capacities and or misuse, equipment damage caused by unauthorized modifications, equipment damage caused by vandalism, equipment damage caused by use for purposes other than which it was designed for, or that the equipment will meet or comply with requirements of any regulation or safety code of any municipality, state or any other jurisdiction.

Remedies

Any equipment that qualifies for warranty will be repaired or replaced at the customer’s site if at all feasable. In the event the equipment must be returned to the Company’s facility for repair, Company will pay for and arrange freight to and from Customer’s site in the continental U.S. Company is not responsible for repairs and/or replacement of equipment without prior written consent. Under no circumstance is the Company responsible for any charges or costs associated with disassembly or rigging of the equipment to be warrantied or related and/or connected equipment. Company is not responsible for any fees associated with connection or re-connection of any equipment. Company is not responsible for any fees associated with “down time” or any costs incurred while qualified equipment goes through the warranty process.

THE WARRANTIES MADE HEREIN SHALL BE IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED. THE REMEDIES SET FORTH ON THIS DOCUMENT ARE THE SOLE WARRANTIES AVAILABLE TO THE CUSTOMER FOR A WARRANTY CLAIM.